Fire Department Uniforms

FAQ

-Order forms must be filled out completely. I need payment information before I will process your order. If you do not include payment information I cannot process your order. 

-Your credit card is not charged until your order is scheduled for printing. You will receive an email update prior to printing. 

-Please print your name and rank clearly. Names are printed exactly as they appear on your order form. 

-If you do not list a rank, we DO NOT print a rank. 

You can fax or email your order. I always reply to email orders. 

If you fax your order, you need to call to confirm. 

Processing times vary. 1-4 weeks-sometimes longer.

WE WILL EMAIL YOU WHEN YOUR ORDER IS READY FOR PRINTING AND AGAIN WHEN YOUR ORDER IS READY PLEASE DO NOT CALL FOR STATUS UPDATES. 

    If you have a question or concern please email me. I prefer emails. It is extremely loud in the shop with the compressors running. I cannot answer phone calls when the presses are running. 

We can either ship your order UPS or you can pick up at the shop. Shipping is $10. You can combine shipping with another member if you like. Just indicate the details on your order form. 

Email me any other questions: jacque@design10.com

 

*PLEASE NOTE: CUSTOMER SUPPLIED GOODS

WE ARE NOT RESPONSIBLE FOR ITEMS DAMAGED DURING PRINT. WE WILL REPLACE ANY ITEMS MISPRINTED OR DAMAGED WITH A LIKE OR ALTERNATE BRANDS IF the ORIGINAL brand IS NOT AVAILABLE. 

PROCESSING TIMES NEW!

*As of 10/2011 we have implemented a new uniform system that will hopefully decrease the processing time for orders.